jetbuzz Privacy Policy

This privacy policy applies to all users of the jetbuzz platform. By creating an account or starting to use our services on jetbuzz, you are considered to have agreed to this policy. For full details on our terms of service, please read the Terms and Conditions.

In this document, the words "we", "our", or "jetbuzz" refer to the organisation that operates this platform. "You" or "user" means any person registered on or using the services of jetbuzz.

1 What Information We Collect

We collect various types of information during the process of account registration and use of services on jetbuzz. This information falls into two main categories:

1.1 Information You Provide Directly

When you give us information yourself, we may collect the following:

Full name, date of birth (for age verification)
Mobile number and email address
Bangladesh National ID or passport number (for identity verification)
Mobile banking numbers associated with deposits and withdrawals (bKash, Nagad, Rocket)
Bank account details, if bank transfer is used
Messages and attachments you send via support chat or email

1.2 Automatically Collected Information

Some information is generated automatically while you use the platform, which our systems record:

IP address and device type (Android/iOS/Desktop)
Browser type and operating system
Session duration, pages visited, and activity logs
Information obtained through cookies and similar tracking technologies
Transaction history: deposits, withdrawals, and betting activity

2 Purpose of Data Collection

jetbuzz uses your information only for specific and legitimate purposes. The main purposes are listed below:

2.1 Account Management and Identity Verification

We use your information to create your account, ensure login security, and verify that you are over 21 years of age. Keeping our services away from minors is an important responsibility for us.

2.2 Processing Financial Transactions

Your financial information is essential to carry out deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are secured through SSL encryption.

2.3 Providing Customer Support

We use your contact information and service usage history to resolve your issues, answer your queries, and improve service quality. jetbuzz provides support 24 hours a day via live chat and email.

2.4 Fraud Prevention and Security

Our system automatically analyses activity to detect multiple accounts, unauthorised transactions, and other misconduct. This is done in the interest of the safety of all users.

2.5 Service Improvement and Personalised Experience

By analysing your preferences and habits, we improve the platform experience and may suggest relevant games or bonuses for you.

3 Sharing Information with Third Parties

jetbuzz does not sell your personal information for commercial purposes. However, in certain situations it may be necessary to share information with third parties:

Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or a bank to carry out deposits and withdrawals.
Technology partners: Software or service providers that assist in operating the platform, who are required to comply with our privacy standards.
Legal requirements: Where disclosure of information is required to comply with the laws of Bangladesh or a lawful request from a government authority.
Fraud prevention: If any irregularity or misuse is detected, information may be provided to the relevant authorities.

Outside the above cases, no information will be shared with any third party without your prior consent.

4 Cookies and Tracking Technologies

Cookies are used on the jetbuzz website and app. Cookies are small text files stored on your device that help improve your service experience.

4.1 Types of Cookies

Essential cookies: These are necessary to maintain login sessions and keep security features active.
Performance cookies: These help analyse which parts of the platform are used most to improve the service.
Preference cookies: These remember your language preference and other settings.

4.2 Cookie Control

You have the option to disable cookies from your browser settings. However, please note that disabling essential cookies may cause issues with login or transactions.

5 Data Security Measures

jetbuzz has put in place multiple layers of security to keep your information safe:

All data transmission is secured through SSL/TLS encryption.
Stored data is kept in encrypted databases.
Access to sensitive information is restricted to authorised staff only.
Regular security audits and vulnerability assessments are conducted.
Payment card or banking credentials are never stored directly on our servers.

However, no one can guarantee 100% security in data transmission over the internet. If you notice any unusual activity, please notify our support team promptly.

6 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a set period for legal obligations, dispute resolution, or fraud prevention purposes.

Financial transaction records are retained for the period required under applicable laws of Bangladesh. After that period, data is securely deleted or anonymised.

7 User Rights

jetbuzz recognises the following rights regarding your information:

7.1 Right to Access

You may request to know what information we hold about you. After verification, we will respond as promptly as possible.

7.2 Right to Correction

If there is any error in your information, you may request that it be corrected. Identity verification documents may be required.

7.3 Right to Request Deletion

Where there is no legal obligation to retain it, you may request that specific information be deleted. Please note that financial or identity verification data must be kept for a set period under applicable law.

7.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. This will not affect your use of the core service.

To exercise these rights or for any privacy-related questions, contact us via support chat or email: [email protected]

8 Privacy of Minors

jetbuzz strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store information from minors. If it comes to our attention that we hold information about a minor, we will immediately close that account and delete the relevant data.

For more information on responsible gaming and help managing your own or someone else's gambling habits, please visit our Responsible Gaming page.

9 International Data Transfers

jetbuzz's servers or technology partners may be located outside Bangladesh. If your information is transferred to another country, we ensure that adequate data protection measures are in place in that country or organisation. Such transfers are made solely for the purpose of providing and operating the service.

10 Changes to This Policy

jetbuzz may update this privacy policy from time to time to reflect changes in the service or to meet legal requirements. For significant changes, we will notify you via your registered email address or through a notice on the platform.

Continued use of the service after any changes means you have accepted the updated policy. We therefore recommend visiting this page regularly.

To learn general information about jetbuzz and how we operate, visit our About Us page.

11 Contact

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us through the following:

Live Chat: Available 24 hours a day, 7 days a week (Bengali and English)
Email: [email protected]

We try to respond to your message as promptly as possible. Our FAQ section may also be helpful for general questions.